La Promenade endeavours to dispatch your goods within 24 hours of receipt of payment. During high volume periods (for example, Christmas) you may experience delays in the processing of your order.

La Promenade uses a range of carriers, to deliver your purchases to you. Once your goods have been dispatched La Promenade is not liable for any loss or inconvenience caused by such delays. La Promenade will provide you with tracking details for all packages sent.

If you do experience an unreasonable delay in the delivery of your goods, you should contact the carrier of your goods with the tracking information provided. If you continue to experience difficulty in locating your goods you may contact La Promenade at